Privacy Policy
Effective time: October 12, 2024
Welcome to GalaxyHub! We take your privacy seriously and are committed to protecting your personal information. This Privacy Agreement is designed to explain how we collect, use, store and share your personal information. Please read it carefully to understand our privacy policy.
1. Information collected
1.1 Information you voluntarily provide
When you register for an account, update your profile, or use certain features of GalaxyHub, we may collect and store personal information that you provide, including but not limited to:
• Name or nickname
• Personal profile or other customized information
• Content you post, such as text, images, videos, etc.
1.2 Device Information:
GalaxyHub automatically collects information from your device to ensure optimal app performance. This includes your device ID, brand, model, operating system and version, and current device status. We also gather unique identifiers related to your device, along with information from your internet service provider or mobile carrier, such as your IP address or proxy server. While using the app, we may collect data on your network type, platform, and interactions with various features.
1.3 Privacy Permission Statement
We value your privacy and are committed to protecting your personal information. To ensure the normal use and function of the app, this app will need to access the following permissions. Please read this privacy statement carefully to understand how we collect, use, store, and protect your information.
1. Audio permissions
This app needs to access your audio functions to support recording voice messages. This permission ensures that you can communicate smoothly by recording and sharing voice clips.
2. Camera permissions
This app needs to access your camera to take photos. These contents can be used for sending pictures or updating your personal avatar. Camera permissions are only enabled when you need to take or upload images.
3. Picture selection permissions
In order to allow you to select and upload pictures from your device, this app needs to access your album or media library. This permission allows you to select and share pictures or change your personal avatar by uploading the required image content.
4. External storage permissions
This app may need to access your storage space to provide a better user experience for certain features. This permission is used to access files and data required by the application to ensure the normal operation of functions and content management.
5. Bluetooth permissions
This app needs access to Bluetooth functionality for connection and communication with other Bluetooth devices. This includes audio devices or other Bluetooth-enabled devices related to the app to ensure seamless operation of the functionality.
2. How we use your information
We use the personal information we collect to provide you with quality service and improve your experience for the following purposes:
Use of Information:
We use the information we collect for the following purposes:
• Providing services: for registering an account, managing user profiles, and supporting social features.
• To improve the service: to analyse user behaviour and improve app performance and user experience.
• To communicate: to interact with you and provide support, such as sending notifications, updates and promotional information.
• Security: to monitor and prevent fraud and protect your account.
2.1 Providing and improving Services
We use your information to provide, operate and maintain GalaxyHub's features and services. Specifically, this includes:
• Account Creation and Management: We use your personal information to create and manage your account, help you through the registration process, update your profile, and provide you with personalised settings and content.
• Social Interaction: GalaxyHub is a social platform and we use your information to facilitate interaction between users. For example, we may recommend friends based on your interests and activities, allow you to join or create groups, participate in discussions and events, and more.
• Content Recommendations: We use your browsing and usage data to recommend personalised content for you. These recommendations may be based on your interests, location, usage history or the behaviour of other users similar to you.
• Customer Support: When you contact our customer support team, we use your communication and account information to resolve your questions and improve our services.
• Improvement of service quality: We analyse user behaviour and feedback to understand which features are most popular and which features need to be improved in order to optimise the user experience and quality of service.
3. Information Sharing
We will not share your personal information with third parties except under the following circumstances:
• Required by law: We may need to disclose your personal information if required by law, court order or government request.
• To Protect Rights: We may share information that is necessary to protect ours, your or other users' rights, property or safety.
• Service Providers: We may partner with trusted third-party service providers who are limited to providing us with technical support or other services.
3.1 Sharing Where Required by Law
We may disclose your personal information in the following circumstances:
• Legal Compliance: We may disclose your information as required by law, regulation, or legal process, such as in response to a court order, law enforcement request, or government investigation.
• Protecting Rights: We may disclose your information when we need to protect our rights, property or safety. This includes information to prevent fraud or other illegal activities.
3.3 Business Transfers
If we are involved in, or contemplating involvement in, a merger, acquisition, reorganisation, bankruptcy, dissolution or other similar business transaction involving the assets of the Company, we may share or transfer your information in connection with such transaction. Such information will continue to be subject to this Privacy Agreement after the transaction is completed.
3.4 Sharing with Your Consent
In some cases, we may share your information with your consent. For example, we may share your information with a partner in order to provide you with a more relevant service or offer with your consent.
4. How we protect and store your information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use or disclosure. The following are the main ways in which we protect and store information:
4.1 Security measures
We use industry standard security techniques and procedures to protect your personal information. This includes:
• Data encryption: We use encryption technology during data transmission and storage to ensure the security of your information during transmission and storage.
• Access Controls: We restrict access to personal information to those employees, contractors and agents who are authorised to need such information.
• Security Audits: We conduct regular security audits and vulnerability scans to ensure the security and integrity of our systems and applications.
4.2 Storage Duration
We will retain your personal information for as long as necessary for the purposes for which it was collected and as required by law. The specific storage periods are listed below:
• Account information: We will retain your account information until you delete your account or we no longer need to provide the service.
• Usage Data: We will store usage data for a certain period of time in order to perform analyses and improve our services. Generally, this data will be deleted or anonymised after a certain period of time.
• Legal requirements: We may need to retain certain information for a longer period of time as required by law, for example, to fulfil legal obligations or to resolve disputes.
4.3 Data transfer
As we provide our services globally, your personal information may be transferred and stored in places outside your country. The privacy and data protection laws in these locations may differ from your country of residence. Wherever your information is processed, we will take reasonable steps to ensure its security and privacy.
5. Your rights and choices
We respect your right to privacy and provide you with tools to manage your personal information. You have the following rights and choices:
5.1 Access and Correction
You have the right to access the personal information we hold about you and to ask us to correct any inaccurate or incomplete information. You can review and update your profile information by logging into your account. If you need further assistance, please contact our customer support.
5.2 Deletion
In certain circumstances, you may request that we delete your personal information. This may include account information that you no longer use or other information that we no longer need to process. Please note that in some cases we may not be able to comply with your request for deletion, for example for legal or compliance reasons.
5.3 Restrictions on Processing
If you disagree with our processing of your information, you may request that we restrict the processing of your personal information. In this case, we will retain only the information necessary to fulfil our legal obligations or resolve the dispute.
5.4 Withdrawal of consent
If you have given us consent to process your information, you can withdraw your consent at any time. For example, you can opt out of receiving marketing communications from us or opt out of personalised advertising. Please note that withdrawing your consent will not affect the processing we carried out before you withdrew your consent.
5.5 Right to data portability
Where applicable, you have the right to request that we provide you with a copy of your personal information or transfer this information to another service provider. We will provide this in a structured, commonly used and machine-readable format that is easily accessible to you or a third party nominated by you.
5.6 Right to Complain
You have the right to lodge a complaint with us or a data protection regulator if you believe we have breached your privacy rights. We encourage you to contact us in the first instance so that we can resolve your issue.
6. Legal Basis for Data Processing and Your Rights
1. Your Privacy Rights
Under applicable data protection laws, you have the following rights to maintain control over your personal data:
• Right of Access: You have the right to request a copy of the personal data we process, allowing you to understand what data is held and how it is used.
• Right to Rectification: If your personal data is inaccurate or incomplete, you can request us to correct or update it.
• Right to Deletion: In certain circumstances, you may request the deletion of your personal data, provided we are not legally required to retain it.
• Right to Restrict Processing: You can request restrictions on processing your personal data in specific situations, such as when you question the accuracy of the data or the legality of its processing.
• Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format for transfer to you or a third party.
• Right to Object: You have the right to object to certain processing of your personal data based on legitimate interests, particularly for direct marketing purposes.
• Right to Withdraw Consent: If we process your personal data based on your consent, you may withdraw your consent at any time. The processing prior to your withdrawal will remain lawful.
• Right to File a Complaint: If you believe we have violated data protection laws in processing your personal data, you have the right to file a complaint with a relevant data protection authority. We encourage you to contact us first to address your concerns.
2. Legal Basis for Data Processing
We process your personal data on the following legal grounds, in accordance with applicable privacy laws:
• Consent: In certain situations, we will ask for your explicit consent to collect, use, or share your personal data.
• Contract Performance: We process your personal data when it is necessary to fulfill our contractual obligations to you, such as providing the services or features you’ve subscribed to.
• Legitimate Interests: We may process your personal data to protect our legitimate interests, such as ensuring the security of our app, improving functionality, or enhancing user experience, while ensuring that your rights are not infringed.
• Legal Compliance: In some cases, we may need to process your personal data to comply with legal obligations or regulatory requirements.
• Public Interest: On rare occasions, we may process your personal data in the interest of the public.
3. International Privacy Compliance
We adhere to international and regional privacy regulations, including but not limited to:
• GDPR (General Data Protection Regulation): Applies to users in the European Union (EU) and European Economic Area (EEA).
• CCPA (California Consumer Privacy Act): Protects the privacy rights of California residents.
• PIPEDA (Personal Information Protection and Electronic Documents Act): Applicable to users in Canada.
• LGPD (Brazilian General Data Protection Law): Governs the privacy rights of users in Brazil.
• Other regional or national privacy laws: We ensure compliance with relevant privacy regulations based on your location.
7. Privacy Rights for California Residents (CCPA)
Under the California Consumer Privacy Act (CCPA), residents of California have the following rights:
• Right to Know: You have the right to request information about the personal data we have collected, used, shared, or sold in the past 12 months, including:
￮ Categories and specific details of personal information collected;
￮ Sources of data collection (e.g., directly from you or from third parties);
￮ Business or commercial purposes for collecting your data;
￮ Categories of personal information disclosed for business purposes;
￮ If applicable, categories of personal information sold and the third parties involved.
• Right to Deletion: You can request that we delete the personal data we hold about you unless we are legally required or have other legitimate business purposes to retain it (e.g., fraud prevention).
• Right to Opt-Out of the Sale of Personal Information: You have the right to opt out of the sale of your personal data to third parties. You can submit your opt-out request via our "Privacy Settings" page.
• Right to Opt-Out of Targeted Advertising: You can opt out of the use of your personal data for targeted advertising by visiting the "Ad Preferences" page or contacting us directly.
• Right to Non-Discrimination: You will not face any discrimination for exercising your privacy rights. We will not deny services, provide different pricing, or alter service quality. However, certain services or features may be affected if essential data is deleted.
• Right to Know If Your Data Is Sold: You can request to know whether your personal data has been sold, and if so, you have the right to opt out at any time.
• Right to File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with your local privacy authority.
Global Opt-Out and Data Control Options
To comply with GDPR and Virginia Consumer Data Protection Act (VCDPA), we offer the following options to control the processing of your data:
• Opt-Out of Personalized Advertising: You can choose not to receive personalized ads based on your behavior or interests.
• Opt-Out of Data Sharing: You have the right to opt out of sharing your personal data with third parties, especially for purposes such as analysis or marketing.
• Withdraw Consent for Data Processing: If you have previously consented to certain data processing activities, you can withdraw that consent at any time.
• Opt-Out of Data Analytics: You can choose not to participate in data analytics activities, which are generally used to improve services or personalize user experiences.
Privacy Rights for Brazilian Users (LGPD)
In line with Brazil's General Data Protection Law (LGPD), we are committed to protecting the privacy of users in Brazil. As a resident of Brazil, you have the following rights:
• Right of Access: To know what personal data we hold about you and the purpose of its processing.
• Right to Rectification: To request the correction of inaccurate, incomplete, or outdated personal data.
• Right to Deletion: To request the deletion of your personal data where legally permissible.
• Right to Be Informed: To know which entities process your data and the parties with whom it is shared.
• Right to Withdraw Consent: To withdraw consent for data processing at any time.
• Right to Object: To object to the processing of your personal data based on legitimate interests.
• Right to Data Portability: To request the transfer of your personal data to you or a third party.
• Right to File a Complaint: To file a complaint with Brazil's National Data Protection Authority (ANPD).
8. Children's Privacy
GalaxyHub is not directed to children under the age of 18. We do not knowingly collect or store personal information from children under the age of 18. If we learn that we have inadvertently collected information from a child under the age of 18, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please contact us immediately.
9. Changes to the Privacy Agreement
We may update this Privacy Agreement from time to time to reflect changes to our services, legal requirements, or user feedback. We will post the updated Privacy Agreement within GalaxyHub and, where appropriate, notify you by email or other means. We encourage you to periodically review this Privacy Agreement to understand how we are protecting your information.
10. Data Protection Officer (DPO)
For any questions, requests, or concerns regarding the processing of your personal data, or to seek further information about your privacy rights, please reach out to our Data Protection Officer, HaoLiang Li, at lihaoyang5864@gmail.com.
11. Controller Information
The controller is HaoLiang Li. We are in charge of the collection, usage, storage, and disclosure of any personal data you provide while using our services. For any inquiries regarding your personal data, feel free to reach us at lihaoyang5864@gmail.com.
Address: 661 Mountain Sage RdTowaoc CO 81334US
12. Contact Us
We welcome your questions, comments, or suggestions regarding this policy. You can reach us in the following ways, and we will respond to your request within 15 days:
• Via the JoiU App: Contact our official customer service directly within the app.
• Email: Send your inquiries to lihaoyang5864@gmail.com.